Customer Support Representative

Overview

911

Cellular Technologies is a leader in safety communications, offering innovative, NIST-tested panic button and emergency notification systems. Committed to saving lives, the company provides cutting-edge safety technology to hospitals, schools, businesses, and municipalities nationwide. Our solutions enhance safety and improve organizational efficiency through user-friendly communication tools compatible across diverse platforms. This full-time hybrid role is based in Beachwood, OH, with flexibility for some remote work.

• Address client inquiries and concerns; troubleshoot problems; provide timely, accurate solutions to meet customer needs.
• Deliver excellent customer service and ensure customer satisfaction.
• Communicate effectively with clients and support teams to resolve issues.

• Proficiency in customer support and customer service with a focus on maintaining a positive client experience.
• Strong communication and interpersonal skills.
• Problem-solving abilities and experience troubleshooting customer issues to provide swift resolutions.
• Understanding of customer satisfaction principles and a commitment to high-quality support.
• Basic technical knowledge relevant to support technology-driven solutions.
• Ability to adapt to a hybrid work environment and manage tasks onsite and remotely.
• Previous experience in a support or service-oriented role is a plus.

Full-time

Beachwood, OH