Head of Customer Support — AI-Driven, Remote, Scaled SaaS

A leading service commerce platform is seeking a Head of Customer Support to lead their support organization. This senior role involves building a scalable team to provide high-quality customer support across various product lines. Responsibilities include overseeing call center operations and managing BPO partners. The ideal candidate has 10+ years in customer support leadership, strong cross-functional skills, and experience with automation.

This position offers a competitive salary between $160,000 and $170,000 annually and supports remote work with preferred proximity to Denver, CO.
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