Call Center Representative

Employer Industry: Veterinary Care Services

• Hourly pay starting at $16.00 per hour
• Opportunity for career advancement and growth within the organization
• Work remotely from home, providing flexibility in your schedule
• Comprehensive benefits including medical, dental, vision, and pet insurance
• Generous paid time off and parental leave
• Supportive and compassionate work environment focused on end-of-life care for pets

• Engage in emotional conversations related to end-of-life care and quality-of-life assessments for pets
• Provide exceptional customer service by positively interacting with pet families
• Manage a high volume of customer service calls in a remote work environment
• Gather and document pet medical information accurately while scheduling appointments
• Meet productivity, quality, and performance standards consistently

• Experience working in high call volume, customer service, or call center environments
• A wired Ethernet connection is required; satellite internet and 4G/5G hotspots are not supported
• Ability to quickly learn custom software and programs like Gmail, Google Calendar, and Zoom
• Previous experience in a work-from-home environment or with minimal peer interactions
• High attention to detail and punctuality in meeting all performance requirements

• Previous experience in veterinary or animal care settings
• Familiarity with customer relationship management (CRM) software
• Strong emotional intelligence and communication skills
• Ability to handle sensitive conversations with empathy and care
• Willingness to work flexible hours, including nights and weekends

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.