Customer Care Associate - Remote; Stone Mountain, GA

Overview

Job Description - Customer Care Associate - Remote (Stone Mountain, GA) (053671)

Customer Care Associate - Remote (Stone Mountain, GA)

Profile: Customer Service Analysts / Contact Center / Call Center (Remote Job)

Duration: 18 months position (with benefits) with a 40hrs / week schedule ideally from Mon
- Fri.

• Hours of operation:
  Mon - Fri 5:00am to 8:30pm MST (8 1/2 hour daily shift).
• Pay: $11.10/hr.
• Laptop provided.
• Interview Process: 1 Telephonic / Video Interview.
• Handle basic customer support tasks using Microsoft Office to manage emails, set up online accounts, reset passwords, and perform routine computer-user tasks.
• Productivity Management: meet daily task handling through various forms and mediums of communication (written and/or verbal or phone); meet quality, productivity targets and defined timelines to ensure SLAs with no penalties for SLA misses; ensure accuracy in completed tasks; demonstrate analytical capabilities; adhere to established policies, procedures, and compliance to achieve satisfactory audit ratings.
• Specialized/Practical Knowledge: knowledge of ITES/BPO/KPO/Customer Service/Operations; computer literate and able to work with multiple programs and screens with the customer on the line; healthcare industry experience (fresher or up to 6 months); exposure to business domain is an added advantage; strong grasp of processes; team player with excellent verbal and written communication; working knowledge of Microsoft Office (especially Excel) and dual monitor setup;
  
  willingness to work in a 24/7 environment and sign a service agreement as per company norms; ability to work in flexible schedules including holidays and weekends.

• Should be committed and focused to succeed under challenging work environment.
• Adaptability to changes in processes and updates in a dynamic process.
• Strong numerical skills, positive attitude, attention to detail, and awareness of current market issues.
• Willingness to seek feedback and use it for growth.
• Open to working in a high-pressure environment.
• All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations.

Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.