Fifth Reformed Church - Student Ministries Director​/Pastor

Job Summary

We are seeking a highly organized and motivated Customer Advocate / Customer Service Representative to join our team. This role is essential in providing excellent customer service and ensuring smooth office operations. The ideal candidate will be the first point of contact for clients and visitors, demonstrating professionalism and a welcoming demeanor. This position requires strong administrative skills, attention to detail, and the ability to multitask effectively in a fast‑paced environment.

It is open to any person seeking short‑term, work‑at‑home, part‑time or full‑time work. The hours are flexible and no previous experience is required.

• Independently manage all customer requests, covering orders, discrepancies, product inquiries, returns, and any exceptions throughout the order cycle, including physical inventory delivery.
• Work collaboratively with company channels (GSC, Pricing, SPA, A/R, Sales, and BUs) to ensure customer expectations are met.
• Maintain and cultivate relationships with regional customers and sales teams through effective communication.
• Collaborate with sales to develop efficient methods for resolving external customer issues.
• Monitor customer satisfaction through survey results and implement corrective action plans.
• Propose and implement independent solutions for customer issues, coordinating with internal teams for timely resolution.
• If you are seeking a versatile part‑time remote work‑from‑home position, this is a fantastic role for earning a good side income.
• Compile, sort, and verify the accuracy of customer issues & data before entry.
• Act as an assistant to the HR Manager.
• Maintain logs of activities and completed work.
• Typing and data entry of confidential client and financial data.
• Perform other administrative tasks as assigned.
• Receive calls, texts & emails on behalf of the organization.
• Book appointments and flight reservations.

Ability to give feedback on various company services, product testing and participation in online focus groups.

• Ability to maintain confidentiality concerning financial information.
• High level of integrity and honesty.
• Organised and able to prioritise tasks efficiently, following through on commitments.
• Highly motivated, self‑starter who proposes solutions rather than waits for others.
• Flexible, adaptable and actively intervening to create and energise positive change.
• Computer (laptop, tablet or smartphone) required to perform work.
• Secure internet connection required.
• Ability to work independently from home without in‑person supervision.
• Read and follow written instructions.
• Typing speed of at least 25 words per minute.

• Competitive, performance‑based compensation plus 401(k) with Carvana match; opportunity for overtime during busy seasons.
• Fast‑track advancement: stellar performers can earn $24+ per hour within 12 months.
• Health & wellness: 100% company‑paid healthcare premiums plus dental and vision benefits; pet‑care savings program.
• Generous paid time off (13 days first year, increasing to 20 days) plus 9 company holidays, including your birthday.
• Education support: tuition reimbursement for bachelor’s degree pursuit; student‑loan repayment program for holders of a bachelor’s degree.