French Speaking Customer Service Financial Services in Greece

Mercier Consultancy Bulgaria is excited to offer a position for a French Speaking Customer Service Agent to join our team supporting a Financial Services Company in Greece. In this important role, you will be the primary point of contact for our French-speaking clients, assisting them with inquiries related to financial products and services. Your responsibilities will include providing information about account services, helping with transaction queries, and ensuring a high level of customer satisfaction.

If you're passionate about finance, have excellent communication skills, and enjoy helping clients navigate their financial needs, we would love to have you on board!

• Deliver top-tier customer service in French for inquiries related to financial services.
• Assist clients with account information, transaction processing, and service-related inquiries.
• Provide clear and accurate information about financial products and policies.
• Resolve customer issues and complaints efficiently and courteously.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with financial advisors and other departments to meet client needs.
• Stay updated on financial regulations and product offerings to better assist customers.

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the financial services or banking sector.
• Strong communication and interpersonal skills with a focus on client satisfaction.
• Ability to manage multiple inquiries and tasks in a fast-paced environment.
• Familiarity with customer service software or financial service platforms is a plus.
• Detail-oriented with strong problem-solving skills.
• Willingness to work flexible hours, including weekends and holidays, as required.