Remote - Service Consultant
Akron, Summit County, Ohio, 44329, USA
Listed on 2026-01-03
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Role Overview
We are expanding our remote team and are seeking dependable, people-focused individuals to fill several customer-facing roles. This position blends client support and virtual consulting, assisting members who have requested information about available programs. Ideal candidates are clear communicators, comfortable working independently, and interested in long-term professional growth.
About the OrganizationThis opportunity is with a well-established organization that has supported working professionals and union-affiliated members across North America for decades. Millions of individuals rely on these programs to supplement or replace traditional workplace benefits that may be reduced or discontinued due to job changes or retirement.
The organization is recognized for its strong financial foundation, commitment to transparency, and emphasis on ethical service. Its workplace culture prioritizes training, advancement, and leadership development, creating a stable environment for individuals looking to build a lasting career rather than a short-term job.
Key Responsibilities- Communicate with members through inbound and outbound phone calls
- Schedule and conduct virtual appointments
- Present program information clearly and professionally via online meetings
- Assist with applications and required documentation
- Perform basic data entry and follow established quality standards
- Maintain accurate records and client follow-ups
- Participate in optional leadership and professional development sessions
- Weekly advances plus performance-based bonuses
- Average first-year earnings of approximately $55,000
- Clear advancement and leadership pathways
- Flexible scheduling options
- Fully remote, work-from-home position
- Residual income potential
- Comprehensive health benefits
- Personalized one-on-one training and mentorship
- Annual incentive trips to premium destinations
- Supportive, performance-driven team environment
- Strong verbal and written communication abilities
- Effective time management and organizational skills
- High school diploma required (post-secondary education considered an asset)
- Customer service, retail, or call-center experience is helpful but not mandatory
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