Reservations Support Specialist – Remote
New York, USA
Listed on 2026-01-03
-
Customer Service/HelpDesk
Customer Service Rep -
Administrative/Clerical
Reservations Support Specialist – Remote
Location: Remote (United States)
Company: Destination Knot
About Destination Knot:Destination Knot is a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.
Position Overview:The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.
This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.
Key Responsibilities:- Assist with reservation and scheduling requests in accordance with established procedures
- Communicate with clients to confirm details, provide updates, and answer general inquiries
- Maintain accurate client records, booking information, and documentation
- Monitor timelines and ensure confirmations and changes are processed correctly
- Provide general support to ensure a smooth and positive client experience
- Follow internal workflows and quality standards to ensure consistency and accuracy
- Collaborate with internal team members as needed to support daily operations
- Strong customer service and communication skills
- High level of organization and attention to detail
- Ability to manage multiple tasks in a structured, remote environment
- Basic computer skills and comfort learning new systems
- Reliable, professional, and self-motivated
- Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.
Schedule:
Fully remote position
Flexible scheduling may be available
Training and ongoing guidance provided
Why Work With Destination Knot:- Remote work flexibility
- Supportive and process-driven environment
- Clear expectations and structured workflows
- Opportunity to develop coordination and client support skills
Interested candidates are encouraged to apply for consideration. Qualified applicants will be contacted regarding next steps.
$45,000 - $65,000 a year
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