Customer Service Financial Representative

This position is 100% Work From Home! Requirements outlined below.

Deliver an exceptional customer experience by listening, understanding, and communicating via ‘one call resolve’. A Customer Service Financial Representative will handle inbound and outbound calls with existing customers. Representatives will inform customers on their account as well as the status, secure payment or make payment arrangements for the account to become current. Our goal is always to focus on continuing to build and retain a relationship with the customer!

• Must be located within 50 miles of Columbus, GA
• Minimum 10 Mbps download / Minimum 5 Mbps upload speeds
• Hardwired internet connection (wireless is not permitted)
• A quiet, private, and secure work setting for the entirety of your shift
• Minimum of 1 year of customer service experience in a transaction-based environment (call center or retail location, demonstrating ability to be empathetic and compassionate)
• Schedule flexibility

We provide the computer and essentials for this role. “High Speed is All You Need!”

Work schedules will vary and are not permanent. Candidates must be willing to work schedules (32+ hours weekly) during our operating hours, which include evenings and weekends. Flexibility and availability is an absolute must.

• PTO [Paid Time Off]
• Medical [Health / Dental / Vision]
• Tuition Reimbursement
• Bonus Opportunity based on Productive Hours
• 401k

• Place outbound and answer inbound calls, greeting customers with energy and enthusiasm.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Build rapport and relationships with customers, and with other call center team members based on trust and reliability.
• Meet department productivity and quality standards, including Customer Net Promoter Scores (Customer Satisfaction).
• Communicate and provide options for Customers to bring their account out of delinquency through payments or other methods, as applicable to policy and procedures.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about clients our products and services.