Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative

Company :  (powered by Breeze Unlimited)

Location : Remote / Flexible

Employment Type : Full-Time

is a fast-growing SaaS platform built to make the job search easier, smarter, and more effective. With AI-powered resume and cover letter tools, an application tracker, and a new multi-job board search feature, we help job seekers stay organized, stand out to employers, and land interviews faster.

We’re looking for a friendly, detail-oriented Customer Service Representative (CSR) to join our team. As the first point of contact for our users, you’ll provide support, resolve issues, and ensure every customer feels confident and supported in their job search journey. You’ll also play a key role in gathering feedback to help us improve the platform and deliver an exceptional experience.

• Respond promptly to user inquiries via email, chat, and phone
• Assist job seekers with account setup, subscription questions, and platform navigation
• Provide technical support and troubleshoot common issues
• Guide users on how to maximize features like the job tracker, resume builder, and job board search
• Record and elevate user feedback to the product team for continuous improvement
• Maintain accurate records of customer interactions in our support system
• Deliver a positive, empathetic, and professional experience to every user

• 1+ year of experience in customer service, preferably in SaaS or tech support
• Strong communication and problem-solving skills
• Tech-savvy, comfortable navigating online platforms and troubleshooting
• Ability to multitask and manage time effectively in a fast-paced environment
• Empathy and patience when working with users of varying technical skill levels
• Self-starter with the ability to work independently and as part of a remote team

• Experience with customer support software (e.g., Zendesk, Freshdesk, Intercom)
• Background in SaaS, HR tech, or career services
• Bilingual abilities a plus

• Competitive pay with growth opportunities
• Flexible remote work environment
• Opportunity to be part of a growing SaaS platform making a real difference for job seekers
• A supportive, collaborative team culture