Customer Support Specialist

Job Posting

This is a remote position.

We are seeking a client-focused Customer Support Specialist with experience in real estate transaction coordination to deliver exceptional onboarding and ongoing support to our clients. This role combines customer service, technical know-how, and real estate process understanding to drive platform engagement and client satisfaction.

• Guide new clients through onboarding, ensuring a smooth platform setup and confident start
• Promptly respond to early-stage inquiries to build trust and satisfaction
• Act as the main point of contact for client support, providing timely and accurate assistance
• Collaborate with internal teams to resolve technical or process-related issues quickly
• Support sales calls by offering product knowledge and technical context when needed
• Translate client needs into platform solutions to drive adoption and retention
• Create and maintain helpful resources (how-to guides, tutorials, FAQs)
• Contribute to the internal knowledge base and content library

• Background in real estate, preferably with TC experience
• Strong written and verbal communication skills
• Ability to manage multiple priorities and respond promptly to client needs
• Proficient with CRMs, digital tools, and collaboration platforms
• Detail-oriented, reliable, and self-motivated

• 100% remote flexibility
• Opportunities for growth and skill development
• PTO
• HMO