Customer Service Representative; CSR - Remote in Arizona

About the job Customer Service Representative (CSR) - Remote in Arizona

• Quickly and professionally answer incoming phone calls from policyholders, insurance agents and / or auto glass shops listening to each customer’s needs and concerns.
• Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
• Use our production / shop locator system to find an auto glass provider to quickly and conveniently service customer’s vehicles qualifying the damage for a repair or selecting the appropriate glass part for replacement.
• Proactively assist the CSR team by answering hold calls as needed.
• Help new associates get up and running with orientation and training, as needed.
• All other duties as assigned.

• Age :
  Must be 16+ years of age.
• High school diploma or equivalent (or actively enrolled).
• Prior experience in a call center / contact center / customer service preferred.
• Ability to operate a computer and telephone systems while seated for extended periods of time.
• Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.