Customer Success Associate

3 days ago Be among the first 25 applicants

Talent Pop is one of the fastest-growing agencies in the E-commerce space, supporting hundreds of global brands with exceptional customer success and operational support. We’re looking for a Customer Success Associate who can manage client relationships, keep accounts healthy, and ensure every partner receives consistent, high-quality service.

• Account Management:
  Manage a portfolio of 60 low-maintenance accounts, serving as the main point of contact and ensuring all client needs are addressed.
• Client Engagement:
  Conduct regular check‑ins, quarterly connects, and proactive outreach to maintain strong relationships and keep client satisfaction high.
• Reporting:
  Monitor performance and deliver accurate End‑of‑Month reports, highlighting key metrics, risks, and opportunities for improvement.
• Collaboration:
  
  Partner with Team Leads and Onboarding Specialists to manage client requests, understand agent feedback, resolve issues, and identify areas for optimization.
• Growth Opportunities:
  Track account performance and identify opportunities such as expansions, Growth Assistants, Partnerships, and Gorgias Automate.
• Quarterly Business Reviews:
  Support the preparation and delivery of QBRs by providing data, insights, and performance summaries.
• Problem Resolution:
  Act as the first point of contact for client inquiries, ensuring issues are addressed quickly with cross‑functional coordination.

• 1–2 years of experience in a customer‑facing role such as Customer Success, Client Services, or Account Management
• Excellent written and verbal communication skills with confidence in presenting information
• Strong organizational and time‑management abilities, comfortable handling multiple accounts
• Experience working with client data, identifying trends, and spotting opportunities
• Proactive, solutions‑oriented, and able to anticipate client needs
• Familiarity with E‑commerce tools or the E‑commerce industry is a plus

• DSL, Cable, or Fiber connection – LAN required (35 Mbps minimum)
• Backup internet (15 Mbps minimum)

• Laptop/Desktop:
  Minimum Core i5 or Ryzen 5 with at least 8 GB RAM
• Desktop/Laptop only (no tablets or smartphones for working tools)

• Competitive pay with annual performance‑based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend
• Comprehensive health and dental coverage
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
• Opportunities to grow with us as we scale

If you’re ready to help clients succeed and grow with a fast‑moving, global team, we’d love to hear from you — please apply and tell us how you’d make an impact.

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