Customer Service Representative

Hiring for a Customer Service Representative ONSITE in Enfield, CT!

Job Description The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. The role requires projecting a professional company image through phone interaction. This is an in‑person position located in Enfield, CT, and remote work arrangements are not available.

• Answer phone calls and respond to customer requests.
• Provide customers with service information.
• Identify, research, and resolve customer issues using computer systems.
• Follow up on customer inquiries not immediately resolved.
• Research billing issues.
• Research misapplied payments.
• Transfer customer calls to the appropriate staff.
• Complete call logs and reports.
• Sell services and place customer orders on the computer system.
• Recognize documents and alert supervisors to trends in customer calls.
• Recommend process improvements.
• Provide training for newer customer service employees.
• Maintain reasonable, regular, punctual attendance in line with company policies.
• Adapt to changing duties as required based on business needs.

• High quality communication skills, both verbal and written.
• Excellent typing and data entry proficiency.
• Working knowledge of Excel, Word, and Outlook.
• Ability to multitask.
• Detail‑oriented.
• Highly organized.
• Ability to learn customer service software.
• 1 to 3 years of office experience.

• High School diploma or equivalent.
• Experience in customer service, with the refuse industry experience as a plus.
• Customer service‑oriented.
• Basic reading, writing, and arithmetic skills.

The position operates in a beautiful, newly renovated office with working hours from Monday to Friday, 8:30 AM to 5 PM. The environment is family‑oriented with excellent benefits and bonus potential. There is a great opportunity for growth as the CSR team is integral to the sales, billing, and dispatch departments.

This is a Contract to Hire position based out of Enfield, CT.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.