Work From Home Bilingual; Spanish Senior Fraud Recovery Coordinator- Complex Claims

Work From Home Bilingual (Spanish) Senior Fraud Recovery Coordinator - Complex Claims

Join to apply for the Work From Home Bilingual (Spanish) Senior Fraud Recovery Coordinator - Complex Claims role at Capital One
. This position is a full‑time, mid‑senior level role that requires a 100‑mile radius from a designated ZIP code, excluding California, and the ability to report in person when required.

• Radius: 100 miles of the following ZIP codes: 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE), 56301 (St. Cloud, MN).
• Secure, quiet home office with a reliable, password‑protected cable or fiber internet connection. VPN download speed 5 Mbps minimum (10 Mbps preferred). Hotspots, satellite, or cellular data connections are not acceptable.
• Both hard‑wired and Wi‑Fi connections are acceptable provided security and speed criteria are met.

• Advocate for our customers and handle complaints or escalated cases in compliance with regulations.
• Investigate customer concerns, identify trends, and help implement process improvements.
• Guide colleagues to the appropriate resources and provide real‑time feedback for issue resolution.
• Complete a Language Assessment before the start of employment.

• High school diploma, GED, or equivalent.
• Minimum 3 years of customer service or call‑center experience.
• At least 1 year of experience with Google Suite or Microsoft Office.
• Fluency in both Spanish and English.

• At least 4 years of customer service or call‑center experience.
• At least 1 year in the financial industry.
• At least 1 year in fraud or dispute resolution.

Full‑time annual salary ranges: $49,774 for all designated locations (Richmond, VA; Chesapeake, VA; Tampa, FL; Las Vegas, NV; Plano, TX; Wilmington, DE; Lincoln, NE; St. Cloud, MN). Pay for other office locations is paid in accordance with their local range.

• Day 1 medical, dental, vision and prescription coverage, along with flexible spending, life, and disability insurance.
• 401(k) and Stock Purchase Plan.
• Flexible schedule, paid time off, training, tuition reimbursement and backup childcare options.

Capital One is an equal‑opportunity employer (EOE). We are committed to non‑discrimination under all federal, state, and local laws. This role does not sponsor employment authorization.

Applicants may apply for a minimum of 5 business days. No agencies please.