Insurance A​/R - Call Center Rep; REMOTE

Employer Industry: Healthcare Services

• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, vision insurance, and 401k
• Supportive and collaborative work environment
• Chance to make a positive impact on customer experience and satisfaction
• Engaging team culture focused on professional development

• Respond to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information
• Clarify and resolve customer issues by identifying needs, determining root causes, and implementing effective solutions
• Escalate complex or unresolved issues to appropriate team members or departments, ensuring prompt follow‑up and resolution
• Document all interactions accurately and thoroughly in the customer relationship management (CRM) system
• Adhere to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings

• High School Diploma or GED required
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Strong verbal and written communication skills
• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms
• Detail‑oriented with a strong focus on accuracy and quality

• Associate Degree or some college coursework in a related field preferred
• Familiarity with CRM software and customer service tools preferred

#Healthcare Services #Customer Service #Career Opportunity #Professional Development #Team Environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.