Remote Customer Service Representative - Reside in NY

Position: Remote Customer Service Representative - Must Reside in NY (Starting 1/26/2026)

Remote Customer Service Representative - Must Reside in NY (Starting 1/26/2026)

Join to apply for the Remote Customer Service Representative - Must Reside in NY (Starting 1/26/2026) role at TSI - Transworld Systems Inc.

Overview

• After submitting your application, you will receive an email to complete a virtual interview via Verint. This interview must be completed for prompt consideration and replaces the in-person/telephone interview.
• Work Location:
  
  Remote / Work from home. Must reside in New York State.
• Compensation: $16.50 per hour.
• Paid Training
  
  Start Date:
  
  Monday, January 26, 2026
• Training
  
  Hours:
  
  Monday through Friday, 8:00 am – 4:30 pm EST.
• Hours of Operation (post training):
  Monday through Friday, 10:00 am – 9:00 pm EST;
  Saturday, 7:00 am – 5:00 pm EST.
• During training you will be assigned a set work schedule within the indicated hours of operation.

Key Results Areas

• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to production measures (time spent on calls, schedule adherence, etc.).

Responsibilities

• Assist customers with billing inquiries/concerns.
• Ensure all account information is accurately documented and inputted into the client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to State and Federal regulations pertaining to duties.
• Assist customers with delinquent accounts according to various state guidelines.
• Utilize exceptional communication skills to fulfill both client and customer goals.

Qualifications

The ideal candidate is detail oriented and able to organize and prioritize work, meet strict deadlines, and communicate effectively with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate must be proficient with Microsoft applications and learn software applications. A high school graduate/equivalent is required.

For Remote Positions:
Minimum Internet Speed Requirements

• Broadband internet connection (no DSL, no dial-up).
• Hard‑wired connection required (no Wi‑Fi, no Wi‑Fi hotspots).
• Speed test results: 25 mbps download, 20 mbps upload.

Camera Requirements

• Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed,, reduced, or delegated by management to meet business needs.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Pay Range

$16.50 per hour.

Seniority Level

Entry level.

Employment Type

Full‑time.

Job Function

Customer Service.

Industries

Consumer Services.

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