Communication Assistant - Accessibility Relay Speech to Speech - TX

Communication Assistant - Accessibility Relay Speech to Speech - TX

Join the Communication Service for the Deaf (CSD) as a Call Center Representative in our Telephone Relay Service (TRS) Call Centers. The role is full‑time or part‑time, remote from Texas, and offers a starting wage of $14.00 per hour.

A Communication Assistant relays telephone calls between deaf, hard‑of‑hearing, and speech‑impaired consumers (including TTY users) and hearing consumers through the telephone network. You will facilitate conversation, ensure accurate transmission, and maintain the caller’s control of the call.

• Relay telephone calls between Deaf/hard‑of‑hearing and hearing callers.
• Use specific strategies to facilitate communication without interfering the caller’s control over the call.
• Read text aloud from a computer and transcribe spoken word to text.
• Maintain accurate records and verify information as requested.
• Adapt to fast‑paced environments and fluctuating call volumes.

• High school diploma or equivalent.
• Age 18 or older.
• Typing speed of 45–60 words per minute with minimal errors.
• Excellent customer service experience with a calm demeanor.
• Availability for various schedules, including weekends, evenings, and holidays.
• Ability to pass skill assessments administered by a local recruiter and hearing acuity (tested by an audiologist).

• Excellent communication and listening skills.
• Proficient in understanding conversations with speech disabilities.
• Clear, articulate speaking with proper tone and volume.
• Strong grammar and spelling.
• Ability to learn and use complex computer communication software.
• Adaptability to call‑volume fluctuations.

• Private, quiet office space with a closed door.
• Hard‑wired ethernet internet connection (3.0 MG download; 1.2 MG upload).
• High‑speed internet connection.

• Opportunity to work from home after completing required in‑person training.
• Eligible for salary increases twice a year.
• Paid time off (for all employees).
• Employee Assistance Program (no cost).
• Employee rewards for good attendance and performance.
• Student loan forgiveness eligibility.
• Downtime between calls for personal projects (excluding cell phones).

Candidates must reside and work in Texas.

Communication Service for the Deaf, Inc. is an Equal Opportunity‑Affirmative Action Employer and drug‑ and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.