Customer Success Manager

This range is provided by Talentoma. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Remote Customer Success Manager (CSM) | $5,900–$6,800/month (or $34–$39/hr)

We’re hiring a Remote Customer Success Manager (CSM) to help customers get real results with our products and services. This is a fully remote / work-from-home customer success role focused on onboarding, relationship management, retention, and proactive outreach to ensure long‑term customer satisfaction.

If you love partnering with clients, solving problems before they become issues, and turning customer feedback into better experiences, you’ll fit right in. This role is a great match for candidates with backgrounds in customer success, account management, client services, customer experience, or customer support
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• Lead new customer onboarding and guide clients to maximize product value quickly
• Understand client goals and provide tailored guidance on product features, workflows, and best practices
• Track customer health and proactively reach out to drive adoption, engagement, and success
• Create and execute strategies that improve customer retention, renewal rates, and account growth
• Partner with product and support teams to resolve issues and advocate for customer needs
• Analyze customer feedback, usage patterns, and trends to recommend improvements to the customer experience

• Strong communication skills and proven relationship‑building ability (phone, email, video)
• Experience in Customer Success, Account Management, Client Relations, or Customer Support
• Comfortable using data to identify trends, spot risk, and resolve customer pain points
• Experience with CRM tools and customer success platforms (Salesforce, Hub Spot, Zendesk, Gainsight, etc.)
• Self‑motivated and organized with the ability to work independently in a remote environment
• Reliable high‑speed internet + a quiet, dedicated home workspace
• Monthly pay: $5,900–$6,800 (equivalent to $34–$39/hr depending on schedule/structure)
• 100% remote with flexible scheduling options (evening/weekend availability may be offered)
• Paid training + ongoing professional development
• Growth opportunities into Senior CSM, Team Lead, or Customer Success Leadership roles
• Supportive team culture with open communication and collaboration

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Pension plan

If you’re ready to help customers succeed, improve retention, and build long‑term client relationships—apply today. 🤝💻📈

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