Call Center Agent - National Bank

Overview

Capital Management Services (CMS) is located in the Amherst / Williamsville, New York area and specializes in 1st party collections and reminder calls for a well-known bank.

CMS is a well-respected and compliance-focused team of call centers in WNY. We offer a positive work environment, excellent compensation packages, and opportunities for career growth. We are looking for professionals with clear communication skills, the ability to efficiently navigate and leverage technology tools, and a strong work ethic to add to our growing team.

We are looking for in-office employees who will be calling current customers who are 2-90 days behind on their current credit card payment, to remind them of their missed payment. There are no old debts. The goal is to utilize customer service skills, and the banks offerings to help customers return to a current status and avoid further collections activity. Employees will be given the opportunity to work from home once quality and attendance guidelines have been met.

We are looking for those who have a customer service background, but will give priority to those with a background in 1st party collections, debt resolution, and financial services.

The shift for this position is Monday through Friday 2pm-11pm. No weekends required.

We need people who are ready to start at our Amherst NY office on October 6, 2025. Training will be from 9:00am - 5:00pm for the first 3 weeks. After the initial training period, there are 3 weeks of on-the-job training with a schedule of 1pm-10pm.

• Health, Dental, and Vision insurance benefits
• 401k Plan
• Paid Time Off
• Work from Home Opportunities
• Advancement Opportunities
• Referral Bonuses

Employees will start at $17 an hour! Employees also earn 2 increases their first year and are guaranteed to be at least at $18 an hour within their first year.

New trainees will receive a $150 bonus after 60 days.

• Excellent communication skills
• Strong customer service background
• Experience in call center operation preferred
• Ability to handle outbound and inbound calling
• Typing skills and data entry accuracy
• Multilingual or bilingual proficiency a plus

• Job Type: Full-time
• Pay: From $17.00 per hour
• Shift: 8 hour shift;
  Evening shift
• Work Location: In person

Note: We conduct a 7 year background check and drug screen for all potential hires.