Weekend Customer Care Specialist - Italian and Spanish market

Weekend Customer Care Specialist – Italian and Spanish Market

Join us in the role of Weekend Customer Care Specialist – Italian and Spanish Market at Heymondo
.

Heymondo is a rapidly growing travel insurance company known for its dynamic, collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and dedication.

We are seeking a customer‑focused and detail‑oriented Customer Care Specialist to cover our weekend shifts. This role will champion the customer experience across our digital products, ensuring that every interaction reflects our mission:
making life easier for travelers
.

As the sole point of contact for Italian and Spanish speaking customers, you will provide exceptional support and ensure their needs are met efficiently and effectively.

• Handle customer inquiries, resolve issues, and deliver personalised solutions on all channels.
• Provide prompt and professional support, maintaining a high level of customer satisfaction.
• Collaborate with internal teams to ensure seamless end‑to‑end customer experience.
• Advocate for customer feedback and communicate insights to relevant teams.
• Offer information on coverage and pricing to prospective customers.
• Provide feedback to management on tool efficiency, new customer needs, and opportunities to enhance the website/App.
• Liaise with other departments and provide operational support.
• Support claims: collect information, open claims with the insurance company, follow up, and resolve claim disputes.

• Native‑level Italian language skills and fluent Spanish.
• At least 3 years of experience in a similar position (remote customer care in travel or insurance).
• Ability to multitask across email, chat, and voice channels.
• Effective verbal and non‑verbal communication skills.
• Friendly, helpful attitude with a willingness to assist others.
• Ability to thrive in a fast‑paced environment.
• Critical analysis and problem‑solving skills.

Full Time – 37.5‑hour work week from Friday to Tuesday (Wednesday and Thursday are days off). Schedule can be semi‑flexible; a minimum of Friday to Monday is required.

100% Remote (office available near Torre Agbar, Barcelona, for those who wish to work on site).

Only Spanish residents with the legal documentation to work in Spain will be considered.

• Indefinite contract.
• Possibility to grow with Heymondo.
• Competitive base salary + variable performance bonus.
• Flexible and supportive work environment.

Referrals increase your chances of interviewing at Heymondo by 2x.