Partner Success Specialist; Remote

Position Overview

The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations.

• Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience
• Manage implementation and onboarding of all new and renewing partners
• Understand and anticipate customer's needs
• Identify decision makers, stakeholders, and users for the customer
• Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live
• Develop product knowledge expertise in order to guide customers to realize value quickly
• Project manage new client implementations via email, phone, and web-based tools
• Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis
• Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations.
• Identify churn risks and develop proactive plans to increase customer retention.
• Conduct onboarding webinars for multiple customers with expert presentation skills.
• Performance will be measured by overall customer satisfaction metrics as well as retention rates.
• Work closely with our sales team to manage the life of our accounts post-sale through renewal
  - Answer or delegate ongoing questions from clients.
• Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success
• Work with the Support and development teams on improving the product based on customer feedback
• High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

• Experience with Teaching Strategies products and services highly preferred
• 2-4 years of experience in Customer Support, Customer Success, Onboarding / Implementation or Account Management with examples of success
• Bachelor's Degree in business, education or other related areas required
• Ability to comfortably communicate at multiple levels with customers (i.e. technical / non-technical / management).
• Experience with Salesforce or another CRM solution is highly desired
• Superior organizational capabilities and time management skills are a must
• Must have proven track record and capabilities for delivering excellent customer experiences
• Must have strong analytical, problem solving and troubleshooting skills
• Excellent written and verbal communication skills
• Effective organizational skills
• Effective presentation skills

At Teaching Strategies, our solutions and services are only as strong as the teams that create them. By bringing passion, dedication, and creativity to your job every day, there's no telling what you can do and where you can go! We provide a competitive compensation and benefits package, flexible work schedules, opportunities to engage with co-workers, access to career advancement and professional development opportunities, and the chance to make a difference in the communities we serve.

• Competitive compensation package
• Employee Equity Appreciation Program
• Health and wellness insurance benefits
• 401k with employer match
• Flexible work environment
• Unlimited paid time off (which includes paid holidays and Winter Break)
• Paid parental leave
• Tuition assistance, professional development, and opportunities for career growth
• Best in class technology equipment for every employee
• Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field

Teaching Strategies is an equal opportunity employer and is committed to fostering a workplace where everyone can thrive.

Equal Employment Opportunity (EEO)

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act (EPPA)