Reservationist

Reservationist at Trailborn Hotels & Resorts

This range is provided by Trailborn Hotels & Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $18.00/hr

Trailborn Remote

Trailborn was founded on a simple idea:
Life Should Be an Adventure
. We build design‑forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow‑capped mountains to sun‑soaked beaches.

With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado;
Trailborn Highlands in the Blue Ridge Mountains of North Carolina;
Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

We are looking for a Remote Reservation Agent with a passion for hospitality and customer service to plan and organize one‑of‑a‑kind experiences for our guests. Reservation agents must be willing to gain thorough knowledge of our Trailborn properties, as well as the greater area to tailor recommendations to each guests’ individual needs and desires. This position is also responsible for monitoring all online reservations to ensure correct entry and billing.

This is primarily a computer and phone‑based remote position specifically working the hours of 3pm to 11pm PST.

• Answer incoming calls in a friendly and efficient manner
• Provide guests with the requested information concerning the hotel and its services as well as the surrounding area
• Accurately process all incoming reservations received via phone, email, internet, or in‑house correspondence
• Audit reservation and rate details against rate profiles and third party booking systems
• Verify cancellation and no‑show revenues against rate profiles and third party booking systems
• Manage group rooming lists and block setup in PMS
• Actively upsell other resort experiences, such as recreation activities, packages, and amenities
• Enter third party payment information and ensure data security
• All other duties as assigned

• 2+ years of customer service experience; experience in a hotel setting preferred
• Prior Reservations Department experience preferred
• Professional, positive, and courteous phone and email etiquette required
• Exceptional attention to detail required
• Intermediate to advanced typing and computer skills; must quickly learn and move between various software programs, including property management system, hotel operations platform, and customer relationship management system
• Ability to report information accurately and efficiently
• Driven personality with desire to learn and progress
• Ability to sit for up to eight hours a day
• Previous experience with remote work
• Flexibility to work remotely, 3pm‑11pm PST, weekdays and weekends, and some holidays
• Must be able to read and write in English
• High level of professionalism, able to follow instructions with follow‑up, respect, and integrity
• Understand oral and written communications, follow detailed directions, and provide clear instructions/directions
• Basic skills such as attention to detail, reasoning, and multi‑tasking and prioritization

• Work safely to ensure company equipment is secure
• Complete required training programs
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed

• Prolonged periods of sitting while working on a computer and answering calls
• Frequent use of hands and fingers to type, navigate reservation systems, and use a telephone or headset
• Ability to wear a headset for extended periods for calls and virtual meetings
• Clear verbal communication skills to assist customers effectively over the phone
• Vis…