Client Help Desk Representative Remote

Job Summary:

In response to the continued growth of our business we are looking for a Client Help Desk Representative to provide exceptional support and assistance on our Client Help Desk.

YOU MUST LIVE WITHIN A DRIVEABLE DISTANCE TO MONTGOMERY, ALABAMA FOR TRAINING THAT WILL BE HELD IN MONTGOMERY PRIOR TO BECOMING FULLY REMOTE.

HOTEL AND MEALS WILL BE PROVIDED DURING TRAINING.

The candidate must be available for a regular schedule of 10 am-7 pm Central Time Monday-Friday.

• Provide telephone, email, and online chat support to clients through the Client Help Desk.
• Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
• Manage high-volume data entry and project-related inquiries as requested.
• Conduct web training sessions for clients to support the Client Account Manager Team.
• Collaborate with internal teams to resolve issues and ensure operational efficiency.
• Assist the Senior Manager of Client Services with special projects.
• Represent us to government and public sector entities in a positive and professional manner.
• Monitor all listings to ensure compliance with high-quality standards and best auction practices.
• On occasion, deliver onsite and field services to clients across the United States, including cataloging, gathering descriptions, and photographing assets in various locations, both indoor and outdoor, under diverse weather conditions.

• Associate degree and prior experience with government agencies preferred
• 4+ year of customer service experience in a call center environment.
• Must have a valid driver’s license and clean driving record
• Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required)
• Exceptional written and verbal communication skills.

This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.