Communication Assistant - Accessibility Relay Speech to Speech - MN

Communication Assistant - Accessibility Relay Speech to Speech - MN

Apply for the Communication Assistant - Accessibility Relay Speech to Speech role at Communication Service for the Deaf (CSD).

Remote - MN

Opportunity to Work-from-Home

Full-Time & Part-Time

$14.00 per hour

18 years or older

CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years we have offered a wide range of programs and services designed to educate Deaf people, the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.

Self‑motivated individuals with a passion for driving communication access are needed to fill Call Center Representative positions in the Telephone Relay Service (TRS) Call Centers. As a Communication Assistant, you will facilitate phone calls between deaf or hard‑of‑hearing individuals and hearing individuals, ensuring accurate and efficient communication.

• Relay telephone calls between deaf, hard‑of‑hearing, and speech‑impaired consumers (TTY users) and hearing consumers through the telephone network, understanding speech patterns of people with mild, moderate, or severe speech disabilities or those who use a speech augmentative device.
• Use specific strategies to facilitate communication without interfering with the customer’s control over the call, including retention of information at the customer’s request and verification of what is said to verify accuracy.
• Speak clearly and pronounce complex words and sentence structure, using voice inflection, tone, and volume effectively.
• Read text aloud from a computer and transcribe spoken word to text on a computer.
• Work in a fast‑paced environment and adapt to schedules influenced by call volume fluctuations.

• A minimum of a High School Diploma or equivalent.
• 18 years of age or older.
• Ability to type at 60 words per minute with minimal errors (to graduate training). 45 words per minute with minimal errors to pass initial testing.
• Excellent customer service experience and a relaxed/calm demeanor.
• Ability to work various schedules including weekdays, weekends, evenings, and holidays.
• Must be able to pass skill assessments administered by a local recruiter.
• Hearing acuity (tested by an audiologist).

• Private and quiet office space with a closed door.
• Hard‑wired internet connection via ethernet cable (cable provided by CSD).
• High‑speed internet connection (3.0 MG download; 1.2 MG upload).

Candidates for this role must live and work in Minnesota.

** No sales, no quotas, no tech support, no customer conflict de‑escalation.**

Our call center does not have call‑waiting queues; you can expect a little downtime between each phone call. During this time you are able to work on personal projects at your workstation, with the exclusion of using some electronic devices such as cell phones.

• Opportunity to work from home.
• After completing required in‑person training and meeting qualifications to work from home.
• Starting wage of $14 per hour, $0.50 differential after hire.
• Hiring for full and part‑time positions.
• Eligible for salary increases twice a year.
• Paid time off (for all employees).
• Employee Assistance Program (available immediately, no employee cost).
• Employee rewards for good attendance and performance.
• Student loan forgiveness eligibility (due to non‑profit status).
• Downtime is YOUR time.

Communication Service for the Deaf, Inc. is an Equal Opportunity‑Affirmative Action Employer and drug and tobacco‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.