Remote Customer Support Agent; P&C

Join to apply for the Remote Customer Support Agent (P&C) role at Jerry.

We are one of the fastest‑growing fintech startups in the U.S. At Jerry, our mission is to help car owners save time and money on one of their most expensive and high‑maintenance assets. Since launching our mobile app in 2019, we have served over 4 million customers and expanded beyond insurance shopping to refinancing, safety, and repairs, becoming the #1 rated All Car app in the App Store.

We are looking for a Customer Support Agent to join our growing team. In this role you will help existing customers make changes to their current insurance policies from one of Jerry’s 55+ insurance carrier partners. You will process service changes, answer questions about policy details, and support customers with enthusiasm and care.

• Respond to inbound calls from existing customers.
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions regarding existing insurance policies, coverages, policy benefits, or changes to existing policy.
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.

• You can multitask and manage multiple competing priorities.
• You are passionate about helping others.
• You have 2+ years of experience working in a call center environment.

• Hourly wage: $19.00 – $21.00
• We will pay for your P&C license (expected within 60 days after starting).
• Medical, dental, vision insurance, 401(k) match.
• Ability to work remotely (we provide work equipment).
• Ongoing training and mentorship from our leadership team.
• An outstanding portfolio of insurance carriers and products – we work with over 55 carriers to ensure we can offer our customers the best options for them.

• Monday, Thursday, Friday: 6 am – 4:30 pm ET
• Saturday: 11:30 am – 10 pm ET

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting.

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time‑consuming assets. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners’ needs. From car insurance and financing to maintenance and safety, Jerry.ai

does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store, and we have more than 5 million customers – and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious, and egoless people who love solving real‑world problems. Help us build a revolutionary product that’s disrupting a massive market.