Customer Service Collector

Customer Service Collector – Travel + Leisure Co.

Overview
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. Join our 19,000 strong team as a Customer Service Collector and use an effective soft collections approach to resolve debt and build customer relationships.

• Influence customers to a win‑win resolution by contacting debtors by telephone, both incoming and outgoing calls, and negotiate and collect past‑due monies.
• Negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
• Remain focused in a goal‑oriented, competitive environment.
• Listen to customers with the intent to understand, influence, evaluate and quickly offer alternatives.
• Present a professional and friendly demeanor at all times.
• Communicate effectively on the telephone and in a call center environment.
• Work independently in an at‑home position; location may shift to office based on business needs.

• High school diploma or GED.
• At least 1 year of experience with Microsoft Office.
• At least 1 year of contact center experience.
• Demonstrated experience in debt collection and soft collections techniques.
• Valid driver’s license (may be required).
• Strong telephone and communication skills.
• Self‑driven motivation and ability to work independently.

• Dedicated high‑speed internet connection (DSL or cable only).
• Minimum 100 Mbps download and 6 Mbps upload.
• Minimum 100 ms latency and jitter.
• High‑speed modem with at least one LAN Fast Ethernet port (≥100 Mbps).
• Secure class‑private home network IP address via DHCP to any device on the modem LAN ports.
• Dedicated, quiet room with suitable office furniture.

• Medical, Dental, Vision, Flexible spending accounts, Life and accident coverage, Disability, 401(k) with employer match.
• Paid time off, parental leave and holidays (speak to recruiter for additional details).
• Volunteer “Wish Day” to support approved organization.
• Legal and identity theft plan, Voluntary income protection benefits, Wellness program.
• Employee Assistance Program.

Equal Opportunity
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.