Part time REMOTE Customer Service Representative

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part‑time, remote Service Support Representative to handle Tier 1 customer calls.

Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour!

• MUST HAVE RELIABLE INTERNET CONNECTION

• Answer customer questions and requests for supplies, service and troubleshoot 1st level technical issues via inbound calls and/or voicemails, emails, alerts.
• Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
• Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
• Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
• Track, route, and escape unresolved issues to Management
• Remain current on constant process updates and technology used within the company
• Perform duties with awareness and in accordance with the organization's policies and applicable laws
• Performs other duties as directed by management

• High School Diploma
• MUST HAVE RELIABLE INTERNET
• Experience in a call center environment a plus.
• Knowledge of Word Processing software;
  Spreadsheet software;
  Order processing systems and Contact Management systems
• Ability to empathize with customer is critical
• Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
• Possess organizational and time management skills
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
• Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
• Ability to navigate through multiple systems

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.