Online Customer Service

Liaising with other departments / Taking inbound calls from customers / Using online chat & emails to help customer queries / General office support Full

Job Description

Job Title:

Online Customer Service Advisor

Location:

Biggleswade

Hours:

Monday to Friday 8:00am - 5:30pm (42.5 hours per week)
Salary: £12.21 Per Hour (rises after taken on Permanently)
Basis:
Temporary to Permanent

Are you a driven individual with previous experience in Customer Services looking for a new role? This is a fantastic opportunity to join the team of a well-established business as an Online Customer Services Advisor.

As an Online Customer Services Advisor, you will be using your own initiative in a fast-paced environment to deliver high quality customer service. From processing customers' orders to delivering inbound and outbound calls to customers, you will be responsible for ensuring that high levels of customer satisfaction are maintained.

Responsibilities of an Online Customer Service Advisor
 
Liaising internally between departments and stores
Conversing with customers via email, online chat and telephone
Assisting customers when using the company website
Processing both customers' website placed orders and internal store placed orders
Providing general office support
Actioning inbound and outbound calls to customers   
Skills required as an Online Customer Service Advisor
 
Computer Literate (Full training will be provided on in-house systems)
Strong work ethic and ability to use own initiative
A background in customer services, involving customer telephone and email experience, is preferred
Team Player
A positive and friendly attitude, alongside an enthusiastic approach to customer service   
Please Apply Within