Customer Service Representative

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team!

Our Customer Service Representatives help our customers when they have questions about their policies – limited sales involved!

• Remote in Florida
• Hours:
  
  M‑F 8am‑5pm EST – No weekends
• Pay: $18/hr
• Benefits start day one!

You’ll be answering the phone and emails from our customers when they have questions issues around their insurance policies.

This isn’t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need.

In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity.

We believe that all persons are entitled to equal employment opportunity and we do not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer

It would be nice if you also had:

• It would be great if you had a 4‑40 license, but don’t worry if you don’t have one, we’ll give you all the training and support you need to earn your license, and do a fantastic job.
• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
• An eye for detail

Required:

High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred:
Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors:
Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(k) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours…