Customer Service Representative

Senior HR Professional

*** This is NOT a work from home position.***

Do you want to join a team where you are treated like family? Do you have strong administrative skills and a desire to work in a job that matters, where you help people daily and are appreciated for doing so? Would you like opportunities to earn bonuses for great performance and have opportunities for promotion in as little as 12 months?

If this sounds like you, then we invite you to apply for a Client Service Team position with our award‑winning company.

We are a leading national Medicare insurance agency that is licensed in 49 states. Our clients truly love us because the service that our administrative staff provides to our policyholders is the very best in the business. You will be part of our service team that delivers unparalleled back‑end policy support, earning repeat business through excellent customer care.

This job offers competitive pay, great bonuses, top‑notch benefits, and the satisfaction that comes from genuinely helping people every day. Opportunity for advancement in a rapidly growing company.

• Reach out to existing clients regularly and answer questions about their coverage.
• Resolve problems and help clients check rates if they receive an increase.
• Ask for referrals and assess needs for additional policies such as dental or final expense.
• Maintain a cheerful and friendly demeanor during long hours on the phone.
• Work overtime and some Saturdays during Medicare open enrollment.

• Required:
  
  2‑3 years of office or customer service experience with strong phone voice and conversational skills.
• Stable job history demonstrating commitment and longevity.
• Must work in‑office, Monday‑Thursday 8:45 am‑5:30 pm;
  Friday 8:45 am‑4:30 pm.
• Personal integrity and dedication to do what’s right for each client.
• Proficient in Microsoft Office: typing, internet navigation, email.
• Experience with Salesforce database is a plus but not required.
• Clear criminal background and credit history; willing to study for and pass the insurance licensing exam (training will be provided).
• Ability to stay cheerful and friendly during long phone shifts.
• Willing to ask clients about dental insurance and earn bonuses for referrals.
• Ready to work standard business hours (Monday‑Friday) in Fort Worth.

• Base hourly wage: $23/hour.
• Opportunity to earn hundreds of additional dollars monthly in bonuses (top performers routinely earn $300‑$700/month).
• Paid training and licensing for the insurance industry.
• Great working space with dual monitors and state‑of‑the‑art technology.
• Group Health, Dental, Vision, and Life Insurance benefits.
• 401(k) Retirement Plan with 75% employer match.
• Paid sick days, holidays (including Christmas Eve), and paid Errors & Omissions, licensing renewals, and appointment fees.
• Upscale casual dress environment—jeans and company polo acceptable.
• Work‑day ends at 4:30 pm Friday, allowing an early weekend start.

• Entry level

• Full‑time

• Customer Service