Associate Leisure Travel Program Manager

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The Associate Program Manager position supports a busy and fast‑paced North American group travel department at a leading leisure agency. We are looking for a candidate with excellent organization skills, attention to detail, clear communication skills, an ability to adapt to changes easily, a willingness to learn new software, a strong working knowledge of Office Suite, and competence in utilizing web technology.

This role works closely with clients, a team of program managers, and reports to the Direct Travel NORAM Director of Groups. It is a remote position, although candidates located in the Bloomington, IL area may choose to work from our Bloomington office.

• Provide support and act as the primary point of contact for groups with already arranged travel programs.
• Key booking contact for travel arrangements, billing, and funds collection for trips.
• Answer customer inquiries (phone, email) and consult with clients.
• Manage customer relationships and support individual client outcomes.
• Fulfill travel protection plan sales, facilitate claims, and client inquiries.
• Assist Program Managers in developing travel arrangements and billing processes.
• Keep NORAM groups team on track through monitoring of schedules, promised delivery dates, and deadlines.
• Maintain group records, client files, group utilization reporting, etc.
• Organize promotional client events and meetings, from planning to presentation.
• Prepare and deliver quality travel documents for group departures (where needed).
• Draft program documents and communication for programs.
• Build and maintain group departures on the Hangar. Create and update Cvent booking tool to assure up‑to‑date information.
• Ensure accurate and timely data entry into Cvent.
• Demonstrate industry knowledge by contributing effective ideas.

• 1–3 years’ experience in the travel or hospitality industry or group management experience.
• Proficient with Windows operating system (Excel, Teams) and a variety of software programs.
• Excellent written and verbal communication skills.
• Time management and organizational skills.
• High level of detail orientation.
• Strong customer service skills.
• Excellent leadership skills.
• Strong quality control management.
• Self‑motivated and ambitious.
• Demonstrate ability to learn and adapt to changing procedures, methods, or processes and assist in teaching others.

• Proficient at multitasking.
• Proficiency in Microsoft Office.
• Prior experience in Cvent.

• Ability and willingness to work extended workdays and possible weekends.
• Accessibility during acceptable working hours identified per project/program.
• Travel expectations – potential of 5–10% or more of time annually.
• Frequent use of a computer and other office equipment.
• This position is full time.

In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognitions program, a Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Direct Travel is a leading provider of corporate travel management, leisure, and meetings and events services. We leverage the expertise of our people, enabling our clients to derive the greatest value from their travel programs through superior customer service, progressive technologies, and significant cost savings.

Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.