Customer Service Rep - Tax; Seasonal, Bilingual: English​/Spanish - Remote

Position: Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote
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** Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote*
* Operations ()

Location

United States Of America

Language

English

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** Summary*
* Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote

** Description*
* *** MUST SPEAK BOTH*
* ** SPANISH*
* ** AND*
* ** ENGLISH*
* ** FLUENTLY **
* ** JOB DESCRIPTION*
* The Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) - Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

** A NEW CAREER POWERED BY YOU*
* Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "
** World's Best Workplaces** ," "
** Happiest Employees** ," and "
** Best Companies for Career Growth** " awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

** CAREER GROWTH AND PERSONAL DEVELOPMENT*
* This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!

That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

** WHAT YOU WILL DO IN THIS ROLE*
* As a Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) working from home, you will:

+ Provide inbound customer support using a call flow guide in the customer's preferred language

+ Help customers resolve basic technical issues

+ Track, document, and retrieve information in databases

+ Offer additional products and/or services

+ Deliver expert customer experiences...with a smile

** YOUR QUALIFICATIONS*
* Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tax (Seasonal, Bilingual: English / Spanish) (Remote) role include:

+ The ability to read, write and speak fluently both Spanish and English

+ 1+ year of customer service experience

+ Open availability

+ A high school diploma or GED

+ A quiet, distraction-free environment to work from in your home

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Strong computer navigation skills and PC knowledge

+ A desktop or laptop to complete PC and internet testing

+ Computer Requirements:

+ Bring your own device - This position does not loan equipment

+ Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)

+ Operating System:
Windows 11+ RAM: 8GB or higher

+ Processor:
Intel i5/AMD Ryzen 5 or higher

+ Internet Requirements:

+ DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)

+ Speeds: 10 mbps download and 3 mbps upload or higher

+ While working, you will be required to hardwire with an ethernet cable

+ High Speed internet (no wireless/hotspots or satellite) and a smartphone

+ Must reside in the United States and have a valid U.S. address for residence

** WHAT'S IN IT FOR YOU*
* One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

+ The base salary for this position is $16/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance,…