Work From Home - CSR

Our organization has a long-standing history of supporting working families across North America. For more than 60 years, we’ve collaborated with tens of thousands of unions and associations representing a wide range of essential professions. Through these partnerships, we help their members access clear and accurate information about supplemental benefits.

All conversations are by request only. The individuals we speak with have already expressed interest in receiving benefit details, so there is no cold outreach or soliciting involved in this role.

Representatives in this position are responsible for guiding families through the benefit information they’ve requested. Daily tasks include:

• Setting appointments with members who want to review their coverage options

• Conducting virtual discussions using Zoom or phone

• Explaining benefit programs in a professional and easy-to-understand manner

• Identifying needs and helping clients navigate available choices

• Following up consistently to maintain strong, ongoing relationships

• Using a structured training model to support continued growth and success

• Working toward individual goals, with opportunities to take on leadership roles

The emphasis of this role is on support, clarity, and education, rather than traditional sales pressure.

We are looking for applicants who demonstrate:

• Clear, effective communication

• Basic proficiency with computers and virtual platforms

• Strong personal motivation and professionalism

• Solid organizational and time-management habits

• A willingness to learn and improve

• The ability to complete a background check

Prior experience in customer service, sales, or similar fields can be useful, but is not required. We place a strong focus on consistency, attitude, and trainability.

Successful representatives receive access to a variety of benefits and career tools, including:

• Comprehensive training and mentorship programs

• Weekly compensation with additional weekly bonuses

• Fast-track advancement for those interested in leadership roles

• Stable career opportunities in a reliable industry

• Flexible full-time schedules

• Fully remote work environment

• Residual income potential

• Health, dental, and vision benefits

• Annual company trips to popular destinations

• A supportive and team-oriented culture

• Company recognition for top performers

This opportunity offers:

• The ability to increase your earning potential without caps

• Clear pathways into management and leadership

• Skills that are applicable in many professional environments

• The chance to help families make informed, meaningful decisions

• A stable organization with decades of trusted experience

• The freedom and convenience of working remotely