Customer Support Specialist – Backyard Chickens; Remote KS; Remote

Please do not apply unless all are true:

We're hiring Flock Care Specialists to assist fellow chicken keepers while working from home. Whether you're looking for a steady full-time position or a flexible part-time role, this is a great opportunity to turn your poultry knowledge into a rewarding job.

We are only hiring in the following states:
AL, GA, IA, IN, KS, KY, LA, MS, NC, ND, OK, SC, TN, TX, UT, WI, WV, and WY.

If you do not reside in one of these states, we are unable to consider your application.

• Meaningful work – Help fellow chicken keepers succeed by sharing real, hands-on experience.
• Remote & predictable – Work from home with a set schedule that allows for consistency and balance.
• Paid training – We'll train you on our products, systems, and best practices.
• Employee discounts – Enjoy savings on chicks, feed, and poultry supplies.
• Supportive team – Join a family-owned business made up of people who genuinely care about customers, co-workers, and their flocks.
• Room to grow – Many team members increase their pay over time as they gain experience and take on additional responsibility.

$10 per hour, with paid training.

This role is best suited for individuals who value flexible, remote work and enjoy helping others through shared experience. Opportunities for increased pay and leadership roles are available as team members grow with us.

At My Pet Chicken, we don't just hire for skills—we hire for values. We believe in building a team that shares our commitment to:

• Care & Cooperation – We care for our customers, our co-workers, and our flocks. We are friendly, fun, and eager to help.
• Enthusiasm – We strive for excellence, seek to master our work, and actively contribute to My Pet Chicken's success.
• Virtue – Beyond honesty, we show kindness, goodness, and self-control. We do the right thing, even when no one is watching.

If these values resonate with you, you'll fit right in with our team!

• Respond to customers in a warm, professional manner via email, phone, and chat.
• Answer customer questions about chick and chicken care.
• Share your personal chicken-keeping experience to help customers choose breeds, set up coops, and solve flock issues.
• Process order changes and cancellations, ensuring accuracy.
• Enter data accurately on internal reports.
• Stay up-to-date on My Pet Chicken's products, policies, and best practices.

We're seeking candidates who are passionate about poultry, great communicators, and comfortable with technology.

• Backyard chicken keepers – You must currently own chickens or have significant past experience raising them.
• Compassionate & patient – Our customers love their flocks, and they trust us to provide expert, friendly advice.
• Tech-savvy – Able to learn and navigate e-commerce platforms, order processing, and customer management tools.
• Excellent communication skills – Strong writing, grammar, and problem-solving abilities are essential.
• Detail-oriented & reliable – Able to follow through on tasks, take accurate notes, and manage customer interactions effectively.
• Adaptable & proactive – We value team members who can troubleshoot and take initiative.

• Chicken-keeping experience REQUIRED – You must currently keep chickens or have deep knowledge of flock care. Applications from non-chicken-keepers will not be considered.
• Basic computer skills – Comfortable using email, online systems, and order processing tools (we'll train you!).
• Reliable home office setup – You must have:
  • Your own computer (desktop or laptop; Chromebooks/tablets are not sufficient).
  • A high-speed, reliable internet connection for video calls and online tools.
  • A quiet, distraction-free workspace for customer calls.
• Strong communication skills – Ability to write clear, professional responses and talk to customers in a…