Reseller Customer Success Manager

Why consider this job opportunity:

• Salary up to $82,000
• Fully remote position, providing flexibility to work from anywhere within the U.S.
• Opportunity for career advancement and growth within a global organization
• Supportive onboarding experience and access to regular mentorship
• Engaging corporate social responsibility activities
• A diverse and inclusive team environment

• Host regular meetings with Reseller Partners and present business reviews, building strong relationships
• Advise and collaborate with internal teams regarding Reseller challenges and requests
• Guide Reseller Partners through the onboarding and certification process
• Identify gaps, best practices, and inefficiencies to continuously improve service
• Proactively monitor customer health to assess churn risk

• Minimum of 2 years of experience in Customer Service or Account Management;
  Reseller experience is a plus
• Excellent verbal and written communication skills, capable of effective communication at all levels
• Self-driven and proactive nature, with a professional demeanor and strong conflict resolution skills
• Experience with CRM software;
  Salesforce preferred
• AI experience is a plus

• Previous experience in a Reseller environment
• Familiarity with customer success methodologies
• Strong analytical skills to assess customer needs and develop solutions
• Experience in training or mentoring others
• Knowledge of fleet management solutions or related industries

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."