Economic Support Specialist

Oneida County is accepting applications to fill a full-time Economic Support Specialist position with the Human Service Department at the Courthouse location. Oneida County Human Services is a Trauma Informed Agency that empowers, educates and supports agency staff to provide services in a caring, compassionate and safe environment. Work involves determination of client needs, provisions of appropriate services, and referral of clients to other resources and programs as needed.

This position provides initial and continued eligibility determinations for public assistance benefits administered through the agency. Duties include assisting clients primarily over a call center, collecting data and computing budgets, all while following various policies and guidelines set by the Income Maintenance Central Consortium.

• High school degree or equivalent, and meet one of the following:
  • Associate’s degree in a human services field
  • Two years’ work experience in a social or human service agency, or interviewing the public to gather information to determine eligibility
  • A combination of education and work experience listed above

The ideal candidate should be able to handle high volumes of calls through a call center, be highly organized, detail oriented, have excellent computer and math skills, be able to type 45 wpm and have the ability to provide excellent customer service while observing a high level of confidentiality.

Position starts at $23.53 per hour plus excellent benefit package, including Wisconsin Retirement benefits, affordable health insurance and a PTO (Paid Time Off) package with the ability to carry unused PTO into future years.

Position works 40 hours per week, Monday through Friday from 8:00 a.m. to 4:30 p.m. with a half hour unpaid lunch. Position allows occasional flexibility with hours and some opportunity to work from home up to three days per week at supervisor discretion. The applicant selected for the position would need to be able to start on or close to the week of February 23, 2026.

Complete job description and required Oneida County application can be obtained idacountywi.gov. Completed application along with any resume or transcripts can be mailed to Oneida County LRES, P.O. Box 400, Rhinelander, WI 54501 or emailed to klpayne. Applicants chosen for further consideration must be available for an interview on Monday, January 19th.

Final date to receive applications is Monday, January 12, 2026 at 9:30 a.m., and the position is an Equal Opportunity Employer.