Customer Retention Representative -PT AM MCK-Remote

Customer Retention Representative - PT AM MCK-Remote

Join to apply for the Customer Retention Representative - PT AM MCK-Remote role at Globe Life
.

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

Could you be our next PT PM Customer Retention Representative
? In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are aided in understanding the importance of keeping their coverage, as well as providing policy maintenance.
This is a remote / work-from-home position.

• Answer questions regarding coverage, premium, and other policy information.
• Compose business letters, communicating effectively through written and verbal communication.
• Work independently and make judgment decisions.
• Make outbound calls to existing policyholders to collect delinquent premium payments.
• Resell the benefits of our policies and provide excellent customer service.
• Record policyholder information for reporting and transactional purposes.
• Use extensive telephone contact and appropriate telephone skills.
• Maintain discretion and tact when providing service to customers.
• Earn additional production incentive pays after the training period.
• Bilingual (Spanish) hourly pay differential.

• High school diploma or equivalent (required).
• Basic Microsoft Office skills, including Word, Excel, and Outlook (required).
• Minimum typing speed of 30 wpm (required).
• Experience in a call center environment (preferred).
• Some insurance and/or sales experience (preferred).
• Excellent verbal and written communication skills.
• Ability to solve complex policyholder issues with a positive attitude.
• Ability to work in a fast‑paced environment and handle pressure.
• Knowledge of life and/or health insurance terminology (preferred).

Reliable and predictable attendance of your assigned shift.

Ability to work full‑time and/or part‑time based on the position specifications.

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company‑matched 401(k) and pension plan.
• Paid holidays and time off to support a healthy work‑life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all‑in‑one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company‑paid counseling for assistance with mental health, stress management, and work‑life balance.
• Continued education reimbursement eligibility and company‑paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Entry level

Part-time

Other

Insurance