Reseller Customer Success Manager

Employer Industry: Fleet Management Solutions

• Salary up to $82,000
• Fully remote role with flexibility to work from anywhere within the U.S.
• Opportunity for professional growth through training and regular mentorship
• Supportive and engaging onboarding experience
• Involvement in corporate social responsibility activities
• Part of a diverse and inclusive team committed to innovation and quality

• Host regular meetings with Reseller Partners and present business reviews to build strong relationships
• Advise and collaborate with internal teams regarding Reseller challenges and requests
• Guide Reseller Partners through the onboarding and certification process
• Identify gaps, best practices, and inefficiencies to continuously improve service
• Proactively monitor customer health to assess churn risk

• Minimum of 2 years experience in Customer Service or Account Management;
  Reseller experience is a plus
• Excellent verbal and written communication skills with the ability to communicate effectively at all levels
• Self-driven and proactive nature with strong conflict resolution skills
• Experience with CRM software;
  Salesforce preferred
• AI experience is a plus

• Familiarity with fleet management solutions or related industries
• Experience in developing customer training programs
• Proven track record of improving customer satisfaction and retention rates
• Ability to analyze data and provide insights for service improvement

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