Customer Service - Work From Home

About Us

We collaborate with
labor unions, credit unions, and professional associations
across North America to provide their members and families with
supplemental programs
that strengthen financial security and protect their future. Our organization has built its reputation on
integrity, service, and commitment
, ensuring every member we serve receives the personalized attention and guidance they deserve.

Our mission is to
empower and protect working families
by offering programs designed to provide lasting peace of mind. We’re expanding our team with
motivated, people-oriented individuals
who want to grow personally and professionally while making a meaningful difference — all from the comfort of home.

This position offers the chance to connect directly with members who have requested information about their available programs. You’ll engage with individuals and families, listen carefully to understand their needs, and help them explore options that align with their goals.

You’ll be working in a
fully virtual environment
, giving you the flexibility to manage your time effectively, collaborate with like-minded teammates, and build a rewarding long-term career that combines purpose with performance.

• Conduct
  virtual consultations and phone meetings
  with members who have expressed interest in learning more.

• Listen actively to understand each person’s priorities and
  communicate options clearly and professionally.

• Maintain organized
  digital documentation and records
  of each interaction.

• Collaborate with team members to
  achieve shared objectives
  and maintain high service standards.

• Take part in
  training sessions and ongoing development programs
  to strengthen communication, leadership, and problem-solving skills.

• Contribute ideas and feedback that enhance
  efficiency, teamwork, and the overall member experience.

• Must be
  legally authorized to work
  in the United States or Canada.

• High school diploma or equivalent
  required; further education is an asset.

• Proficient using
  Zoom and basic online tools
  for communication and documentation.

• Excellent
  communication, interpersonal, and active-listening skills.

• Reliable, self-motivated, and comfortable working independently.

• Experience in customer service, consulting, or people-focused environments is an advantage.

• Naturally
  empathetic and relationship-driven
  , with a genuine desire to help others.

• Adaptable, dependable, and detail-oriented
  , even in fast-paced situations.

• A
  team player
  with a collaborative mindset and strong accountability.

• Confident, professional communicator
  with integrity and compassion.

• A
  comprehensive benefits package
  including dental, prescription, travel, and life coverage.

• Work-from-home flexibility
  and a schedule designed to support your lifestyle.

• Performance bonuses, recognition programs, and incentive travel opportunities
  for top performers.

• Ongoing
  mentorship, training, and leadership development
  to help you grow into new roles.

• A
  positive, inclusive team culture
  where hard work is recognized and success is shared.

If you take pride in helping others, enjoy connecting with people, and want a career that offers both
purpose and stability
, this is your chance to do meaningful work while building a bright future.

You’ll be part of a team that makes a difference every day — helping families across North America feel secure, supported, and confident about tomorrow.

Apply today
and take the first step toward a rewarding remote career where your effort truly matters.