Virtual Customer Service Representative

What you will do

• Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
• Assisting with website or application related issues in regards to accessing their benefits.
• Answering questions regarding products or services the customer may have.
• Assisting the customer with enrolling in their benefits plan through their employer.
• ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
• Transferring data from documents into the client's system.
• Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
• Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.
• You must have a high school diploma or equivalent.
• At least 1 year of call center experience OR 2 years of customer service experience
• Must have strong computer navigation and organizational skills.
• e will pay you to complete online training, but you must commit to attending 100%, no missed time
• Be able to complete and pass a background check

TECHNICAL REQUIREMENTS

• Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
• Operation system:
  Windows 10
• Mac Computers are not compatible.
• Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
• RAM: 8GB or better
• Hard Drive: 256 SSD or better
• All peripherals must be wired
• Must have reliable high-speed internet
• 20MB download minimum
• 10MB upload minimum
• SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
• For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, , CDW, Walmart) are both permitted options (must be one of these).
• We do require that you have an active, functioning webcam for training and meetings.
• A second monitor/screen is required.

The Details

• The pay rate once you reach production is $17 per hour
• This is a Full-Time position, part time hours are not available
• Training is paid at $15.25 an hour
• This is a fully remote position, 100% work from home