Pre-Licensed Customer Service Representative - Remote

Overview

Category:
Customer Service/Support

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

If you are on the hunt for a career and not just another job, TP is the place for you! We want to invest in your future!

How do you become a Licensed Insurance Agent? TP offers a 5-day paid training to help you prepare for the State Insurance Exam. You read that correctly, you’ll get PAID TO STUDY!

What can you expect? TP will provide a Trainer, study materials, cover the cost and schedule your state exam!

After you pass your exam, TP will support you obtaining your license in the 50 states/territories we operate in!

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

As a Pre-Licensed Representative, you are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumer issues in a fast-paced environment.

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Assist policy holders with billing questions and concerns
• Provide support to policy holders with any policy changes requested

Support policy holders needs by providing recommendations and adjusting as necessary

fearless people – people who are inspired to deliver only the best in all that we do.

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

• Process Excellence:
  Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration:
  
  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication:
  Outstanding communication, listening, and analytical skills.
• Organizational
  
  Skills:
  
  Strong organizational and problem-solving skills.
• Emotional Intelligence:
  Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness:
  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking:
  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented:
  Proactive approach to problem-solving with a focus on creating a positive customer experience.

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets