Order Entry Clerk

We prefer to hire Americans with disabilities to stay in line with our mission! NTI, Inc. prides itself on being a company that places Americans with disabilities and caregivers into remote positions. If you are looking to get back to work after a long pause and/or want to jumpstart your career path, NTI can be a great resource for you!

We have an amazing short-term opportunity! This seasonal position is with the IRS and we are looking for individuals who like to be on the phone and want to make money over the tax season! As an added incentive, you will receive a $250.00 signing bonus once you complete NTI's application process and the client's training!!!

Position Summary:

Becoming a seasonal IRS Order Entry Clerk is a great opportunity to re-enter the workforce and gain valuable experience! The Order Entry Clerk position for the upcoming tax season is a seasonal position that offers both full-time and part-time hours. You will receive the best training to handle incoming calls for the Forms and Publications call center assisting taxpayers with their questions.

Many Order Entry Clerks are offered permanent positions and others are given the opportunity to return for the following tax season!

Residents of the following states are NOT eligible for this position:
Alaska, Hawaii, North Dakota, Puerto Rico, Rhode Island, US Virgin Islands, Vermont, Washington DC, and Wyoming

You must reside in one of the listed countiesin order to be considered.

A complete government background check will be performed before employment. This will consist of employment verification, education verification, social security status, criminal background check, tax payment compliance and currency, credit check. Portions of the background check will require you to travel to a USAccess site for fingerprinting. Prior to submitting your application, please go to the following website to determine where the closest USAccess site is to you: http://(Use the "Apply for this Job" box below)..

1) ACTIVITY: Review both Enrollment/Activation and Enrollment Only centers

2) TYPE, Review both Shared Centers and Dedicated Centers

3) ENTER YOUR ZIP CODE AND CHOOSE THE MAXIMUM DISTANCE YOU CAN TRAVEL

In your search for the closest center to you, you can choose ANY shared center or a dedicated center to the Treasury. You also need to ensure the center does Enrollments (not activation only).

Essential Duties and Responsibilities:

Be able to navigate a fast-paced environment

Meet Performance levels by meeting metrics that are set in training

Handle high call volume

Answer customer inquiries in a courteous and professional manner.

Written correspondence as needed based on the specifics of the job.

Ability to pass a U.S. Government background investigation and periodic yearly reviews

High School diploma or equivalent

Good verbal and written skills, including grammar and voice quality.

Able to multitask.

Experienced with and proficient in computer use including using the internet.

Ability to maintain your own computer equipment and Internet connectivity.

Type 20 WPM.

Preferred Requirements:

Familiar with Microsoft Office Products.

Special Position Requirements:

Ability to work a minimum of 20 hours per week, Monday-Friday.

Ability to work more hours Monday and Tuesdays with fewer hours for the remainder of the week, Wednesday through Friday, January-April.

Opportunity to pick your top three preferred shifts and will be assigned to a set scheduled shift training. (Business needs will factor into your schedule)

Attend training for 10-12 days, 40-48 hours total at 4 hours per day between September, November, and December

Prior to January 1st, you will receive very limited hours and your shifts will be scheduled dependent on preseason call volume.

No time off approved January-April

Wage Rate and Additional Information:

Starting January 1, 2023 the Federal minimum wage will increase to 15/hour

The Department of Labor sets the hourly wage rates for these positions based on county residency.

Health and Welfare benefit; an additional $4.23 per hour worked will be paid into a 401a retirement plan.

Computer Requirements:

PC running Windows 10.

2+ GHz Processor, Dual-core or Higher processor

Monitor with a minimum screen resolution of 1024×768 (1280×1024 recommended)

Current Anti-Virus software with updated definitions (SYKES recommends Microsoft Security Essentials or Nod
32)

Current anti-spyware software (SYKES recommends: Super Anti-Spyware

FREE, Emsisoft Anti-Malware

FREE or Malwarebytes

FREE)

Firewall installed & operating
-or
- Windows firewall turned on.

Be sure to always download your protection software from the developers website. Many products that are not listed above may or may not be acceptable for use with SYKES Home systems. You may be asked to uninstall any protection software including the above-listed software if it is necessary during troubleshooting.

SYKES will not be held liable for any virus, spyware, or malware obtained regardless of protection software recommendation.

Internet Requirements:

High-speed,…