Customer Service Rep - Work From Home

Protect Families. Build Your Future. Work From Anywhere.

We’re part of a mission-driven organization that partners with working-class families across North America to deliver crucial life and supplemental benefits. Our unique connection with over 40,000 labor unions and associations gives us a trusted voice in protecting those who serve our communities.

For more than 60 years, we’ve been focused on one thing: helping families when they need it most. Now, we’re growing our remote team and looking for ambitious individuals who want to make a real impact while building a career with purpose.

Role Overview:

This is not a cold-calling sales job. You’ll be working directly with members who’ve requested information. Your day-to-day will include:

• Reaching out to and following up with members via phone or video

• Booking and conducting virtual consultations

• Presenting benefit options based on each family's needs

• Assisting clients with paperwork and enrollment

• Ensuring all documents are completed with accuracy and care

• Participating in ongoing training to grow personally and professionally

What You Bring:

• A passion for helping others and making a difference

• Great communication and relationship-building skills

• Self-motivation and the ability to work independently

• A positive, energetic attitude

• Experience in customer service, sales, or consulting (an asset, not a requirement)

• Must be legally allowed to work in the U.S. or Canada

Perks & Benefits:

• Remote-first — work from home anywhere in the U.S. or Canada

• Weekly compensation and monthly performance bonuses

• Advancement opportunities — leadership roles available for top performers

• Comprehensive health benefits (after probation period)

• Travel incentives — earn all-inclusive trips to destinations like Mexico and the Caribbean

• A supportive, growth-oriented team culture