Customer Service Representative Call Center - Work From Home; Orlando, FL area

Customer Service Representative Call Center - Work From Home (Orlando, FL area)

HVC Orlando M&S Call Center

US - FL - Orlando

Posted:
Jan 3, 2026

On-site training and then working from home. Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

* Benefit eligibility will vary by position

• Communicate with potential owners via telephone to resolve customer service concerns and answer questions.
• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling.
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
• Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
• Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.

• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

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