Customer Care Specialist - WFH

About Us

We’re not just an insurance agency — we’re a purpose-driven organization built around
people, integrity, and growth
. Our mission is to help hardworking families safeguard what matters most while giving our team members the opportunity to build
flexible, rewarding careers
that align with their goals and lifestyle.

We believe true success is built on
freedom, development, and community
. That’s why we’ve created a supportive environment where motivated individuals can thrive — backed by innovative tools, one-on-one mentorship, and a culture that celebrates ambition, teamwork, and long-term success.

For over
six decades
, we’ve proudly partnered with
unions, associations, and working families
across North America to deliver reliable supplemental and permanent benefit programs. As our reach continues to grow, we’re seeking driven professionals who want to do meaningful work and make a lasting impact in the lives of others.

As a representative, you’ll serve as the
face and voice of our organization
, building strong relationships with the families we serve. You’ll help clients understand their benefits, answer questions with care, and ensure every interaction is informative, positive, and memorable.

This role goes far beyond managing policies — it’s about
educating families, simplifying complex information
, and becoming a trusted advisor they can rely on for years to come.

• Build and maintain long‑term relationships through consistent, high‑quality communication
• Guide clients through benefit options, updates, and claims with professionalism and empathy
• Clearly explain coverage details in an easy‑to‑understand way
• Collaborate with leadership to improve onboarding and client‑experience processes
• Serve as the main point of contact for clients’ ongoing service needs
• Participate in continuous training, mentorship, and leadership development to support personal growth

• Strong communication and interpersonal skills
• A positive, service‑oriented mindset and genuine desire to help others
• Comfortable working remotely with digital communication tools
  
  Self‑motivated, organized, and dependable
• Background in customer service, sales, or insurance is an asset (not required)
• Must be legally eligible to work in the
  United States or Canada

• Work‑from‑anywhere flexibility with a remote‑first structure
• Weekly pay plus monthly bonuses tied to performance
• Comprehensive training and mentorship to help you excel from day one
• Rapid advancement opportunities with a clear path to leadership
• A
  supportive, mission‑driven culture focused on collaboration and professional growth
• The chance to
  make a meaningful difference in your community and the lives of working families