Travel Associate, Customer Service​/HelpDesk

Candidates located outside the United States will be engaged under an independent contractor agreement. You will be responsible for managing your own social security and taxes in accordance with the regulations of your home country. Please take this into consideration before applying.

Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. That's what UJV is all about. UJV is a service-driven team of experts that works behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients.

We are the luxury travel advisor’s right hand. How?

• UJV is a team of travel experts that advises and supports luxury travel advisors worldwide.
• We work behind the scenes as allies of top luxury travel advisors to offer a 5 Star experience for their clients.
• We offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients.
• We offer an experience-centered service based on passion, expertise, and integrity.
• and attention to detail.
• We are willing to do the hard work in order to see our clients shine.

As an In-Travel Associate, you will play a key role in supporting both our internal team and our travelers throughout their journey. You’ll ensure every travel arrangement is accurate, well-documented, and flawlessly executed, maintaining UJV’s service excellence at every step. Beyond backend coordination, you’ll also manage direct client correspondence during travel, assist with real-time logistics, and provide personalized support that elevates each traveler’s experience.

• Act as the primary contact for travelers while they are in the destination, managing direct client correspondence with professionalism and care.
• Provide real-time dining recommendations and assist with reservations.
• Handle crisis management and unexpected issues swiftly and effectively.
• Update itineraries and assist with modifying, cancelling and selling additional services requested during travel.
• Communicate any critical updates or changes to the Travel Advisor in real time.
• Create “wow” moments for clients on the ground that feel genuine

• Perform final adjustments and quality checks (Q/C) on bookings, ensuring alignment with confirmations and supplier details.
• Audit bookings for accurate pricing, payment schedules, and invoicing.
• Ensure all hotel proformas match the correct pricing entered in the database.

• Collaborate with Reservations and Support teams to create, organize, and maintain reference documents and easy-access resources (e.g., dining guides, pricing sheets).
• Assist in executing pre-travel protocols to ensure booking accuracy, efficiency, and seamless backend operations.
• Support the European Specialist Team with ad hoc projects from leadership as needed.
• Confirmation & Operational Support
• Proactively reach out to hotels for pending proformas and assist with itinerary continuity.
• Confirm guide and driver details the day prior to service.
• Handle check-ins and ensure printed and mobile versions of ferry, flight, and train tickets are delivered to the hotel.
• Manage modifications to tours or transfers as needed.
• Oversee re-routing and logistics management in case of strikes or other disruptions.

• Experienced in the luxury travel agency space or a DMC, with a strong track record of operational excellence and client service.
• Fluent in English (professional to native level); additional languages (Spanish, French, German, etc.) are a strong plus.
• Extremely detail-oriented and disciplined, you double-check bookings, pricing, and confirmations to ensure error-free itineraries.
• Comfortable handling direct client correspondence while travelers are in destination, responding quickly and professionally to live requests and issues.
• Skilled at crisis management and calm problem-solving, you can re-route logistics (strikes, cancellations), modify tours/transfers, and manage unexpected situations with a client-first mindset.
• Confident coordinating with suppliers (guides, drivers,…