Customer Service Representative; Remote

Employer Industry: Life Insurance

• Competitive compensation designed to reflect your expertise and contribution
• Comprehensive health, dental, and vision insurance plans for your well-being
• Robust life insurance benefits and retirement plans, including a pension plan
• Paid holidays and time off to support a healthy work‑life balance
• Continued education reimbursement and company‑paid courses for career growth
• Flexible remote work opportunity

• Provide heavy phone contact with policyholders, providers, and interested third parties
• Process policyholder requests from correspondence, phone calls, and emails
• Review and maintain new and revised procedures regarding policy information
• Maintain department standards for call volume, average handle time, and time management
• Assist with claim payments and provide policy information to policyholders

• High school diploma or equivalent required; some college preferred
• At least one year of office experience preferred; telecommunications experience is a plus
• Background in life and health insurance operations desired
• Strong customer service background and excellent phone skills
• Must be able to maintain confidentiality and demonstrate strong decision‑making skills

• Previous experience in a customer service role within the insurance industry
• Bilingual skills (English/Spanish) for potential pay differential
• Excellent organization skills and ability to handle high‑stress situations
• Basic PC skills and ability to type at least 30 words per minute

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.