Client Success Coordinator

About Best Offer KC | A Division of SBD Housing Solutions

At Best Offer KC, we're on a mission to help homeowners navigate life's transitions with dignity and clarity. We're not just in the business of buying houses—we're in the business of earning trust, solving problems, and being a steady hand when things feel uncertain. That starts with the very first conversation.

The Client Success Coordinator is the frontline of our brand and often the very first voice a homeowner hears. This role is responsible for setting the tone of the entire experience. You'll connect with homeowners who may be facing tough circumstances—foreclosure, downsizing, life change—and offer a calm, respectful, and informative first interaction.

Your mission is simple but powerful: 1. Make a genuine connection. 2. Help them feel heard. 3. Set them up for success with our home buying team.

Don't think of this as a sales role. It's a trust-building and discovery role that helps homeowners feel seen, understood, and safe in exploring their options.

• Be the first point of contact for inbound calls, voicemails, texts, and web inquiries from potential home sellers.
• Listen deeply to understand the seller's situation—without assumption or pressure.
• Ask thoughtful, open-ended questions to learn about the property and motivation while building rapport.
• Set quality appointments for our Home Buying Consultants by identifying sellers who are a good fit for our services.
• Educate sellers on how our process works and how it's different from traditional sales or other home buyers.
• Reassure sellers of our credibility by reinforcing key differentiators (no repairs, fast close, honesty, and options).
• Follow up with leads who haven't yet scheduled or who need a check-in.
• Update and organize our lead database to ensure every seller receives a personalized experience.
• Communicate closely with the acquisitions team to ensure they are fully prepared for their in-home visit.
• Track your performance metrics (calls made, contacts, appointments set, etc.) and contribute ideas for team improvement.

We are not a call center. You are not a script reader. You are the voice of calm in what is often a chaotic situation. You are the first layer of trust in a process that requires emotional intelligence and care. The words you choose, the patience you show, and the tone you set directly shape how a seller feels about working with us.

Required Experience & Traits

• High school diploma or GED required; college a plus.
• Customer service or phone-based experience preferred.
• A naturally empathetic, calm, and people-first personality.
• Excellent listening skills—you know when to pause, reflect, and ask better questions.
• Comfortable working in a fast-paced, high-volume environment.
• Detail-oriented when it comes to updating CRM notes and follow-ups.
• A team player who wants to grow with a mission-driven company.

• Comfortable with CRM platforms (Salesforce, Hub Spot, or similar).
• Basic proficiency with Microsoft Office.
• Able to manage call/text/email tools and multitask during live conversations.

• Empathy First - We meet every seller with compassion, not assumptions.
• Education Over Pressure - We don’t convince; we clarify and serve.
• Credibility Matters - Every interaction reflects our brand and builds trust.
• Mission Over Margin - We believe helping the seller make the right decision—even if it's not with us—is the right thing to do.

This is an office-based position, with options for flexible hours or remote-work when necessary. Must be comfortable using headset, phone, and computer throughout the day. Reasonable accommodations will be made as needed.

You don't need to have a real estate background to succeed here. You do need a heart for service, a voice that calms, and a mindset that puts the seller first. We can teach you the process. We can't teach you how to care—that part's up to you.