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Customer Service Rep HelpDesk/Support

Remote Issuer Support Analyst

Remote / Online - Candidates ideally in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: ASM Research, An Accenture Federal Services Company
Remote/Work from Home position
Listed on 2026-01-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 21.5 - 23 USD Hourly USD 21.50 23.00 HOUR
Job Description & How to Apply Below
A Federal Services Company seeks a highly skilled ER&R Support Analyst to join their fully remote team in Annapolis, Maryland. This role involves processing requests related to Marketplace insurance data through phone and email communications. Key responsibilities include providing exceptional customer service, analyzing cases, and collaborating with internal teams. Candidates should have a Bachelor’s degree or equivalent experience, a customer service background, and excellent communication skills.

The position offers a competitive pay rate of $21.50 to $23 per hour.
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